I am reading the ‘The World is Flat’ by Thomas Friedman. In the first chapter, talking about call center operators and the fact that they are more that willing to make sacrifices such as having to adapt a western name and ascent at work and having to work oddball hours, Friedman says,
“And needless to say, it is much easier and more satisfying for them to work hard in Bangalore then to pack up and try and make a new start in America. In the flat world they can stay in India, make a decent salary, and not have to be away from families, friends food and culture. At the end of the day, these jobs actually allow them to be more Indian.”
That last statement of his very aptly explains the “why” of those sacrifices. It made me realise something. Outsourcing seems to be doing much more than “economic good” for India. It is letting Indians be Indians and to my mind there is nothing more than that a country could ask for.